- Your privacy is important to us
CHAI is committed to upholding the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We recognise the importance of privacy and community awareness regarding the collection, use, disclosure and security of personal and sensitive information which we may collect during the course of our many functions. This Privacy Policy sets out how we manage your personal and sensitive information and protect your privacy.
- What information we collect and hold
The Chai Charitable Foundation performs many functions and provides a wide-range of services and programs across Australia. We will only collect personal and sensitive information that is necessary for us to carry out these functions and provide these services and programs. The type of information we may collect and hold varies depending on the purpose for which it is collected (as set out at paragraph 4 below) but may include (amongst others):
Supporters: as a supporter of The Chai Charitable Foundation’s mission and activities, we may need to collect your name and contact details. As a valued financial supporter of our fundraising activities, we may also need to collect your bank account or credit card details.
Service recipients, program participants or clients of our other services: as a recipient of, or participant in, one of our many services and programs (such as aged care, recovery, welfare, employment assistance, social or other services and programs), we may need to collect your name and contact details, information regarding your health, income status, religious beliefs, ethnicity and emergency contact details.
Customers: as a customer at one of our many stores, we may need to collect your name and contact details at the time of purchase or in connection with your donation of goods.
Employees and Volunteers: as an employee of or volunteer for The Chai Charitable Foundation, we may need to collect information about your name and contact details, bank account and taxation details, qualifications, previous experience and emergency contact details.
- How we collect and keep safe your personal and sensitive information
How we collect and store personal and sensitive information varies depending on the purpose for which it is collected but may include the collecting of:
copies of your written correspondence with us;
copies of receipts and/or transaction records in relation to your financial support of our fundraising activities;
copies of your application form, request for assistance and/or other associated documents (including documents generated during your participation in a program with, or otherwise during your interactions with us) and information that you may provide to us in relation to one of the many services and programs we offer; and
copies of your volunteer agreement or employment agreement and any associated documents and information you provide to us in connection with your volunteering for or employment with The Chai Charitable Foundation.
We may keep copies of the above documents (in physical or electronic form, at our election) as is necessary to carry out our functions and provide our services and programs. All personal and sensitive information is securely stored at all times by us or an authorised external service provider and only authorised people will have access to the above documents and information.
- Why we collect and hold personal and sensitive information
We may collect, hold, use and disclose personal and sensitive information for purposes necessary to carry out our functions and provide our services and programs. Generally, these purposes include:
to keep in contact with you as a supporter of The Chai Charitable Foundation and to inform you about the role and extent of our work and mission;
to manage our fundraising activities and for taxation record-keeping purposes associated with your donation to The Chai Charitable Foundation;
to assess your welfare needs and to provide you with the welfare and community services and assistance we offer;
to provide you with the necessary care and assistance during your time as a resident of, or recipient of services from, one of our centres or facilities (such as aged care centres, recovery services, crisis accommodation services, etc.);
to provide you with the services requested by you from us;
to facilitate and manage your purchase from, or donation of goods to, one of our stores
to comply with necessary business and accounting standards;
to comply with our reporting obligations to the Australian Taxation Office and other government agencies and public sector bodies; or
to facilitate and manage your employment relationship or volunteer arrangement with The Chai Charitable Foundation.
We are committed to maintaining your privacy and we will only use your personal and sensitive information for a permitted purpose for which we have collected the information.
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter, unless we believe it is impracticable to do so in the circumstances. If you wish to deal with us in this manner, you must tell us in writing so that we can consider if your request is practicable.
- How we may share your information
If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal and sensitive information to external service providers (such as information technology service providers, legal service providers, mailing houses, call centres, other community service providers, etc.). These external service providers are strictly prohibited from using your personal and sensitive information for any purpose other than the purpose for which you have given us your personal and sensitive information.
Otherwise, we will only share your personal and sensitive information in accordance with your express consent and instructions, as provided through the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal and sensitive information.
We do not supply our database information to other marketing organisations not acting on our behalf.
- How you can complain about a breach of the Australian Privacy Principles
We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles please contact our Privacy Officer with your concerns at the contact details below.
We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.