The Chai Charitable Foundation have developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to The Chai Charitable Foundation. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness in regard to the management of refunds.

This policy outlines the circumstances under which The Chai Charitable Foundation will refund a donation.


This policy applies to all those who make financial donations to The Chai Charitable Foundation and  The Chai Charitable Foundation employees and volunteers responsible for processing and managing financial donations.

Policy statement

The Chai Charitable Foundation expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

The Chai Charitable Foundation recognises that it is possible to make an error when making on line donation or for the donors to change their mind about the donation made. It can also occur that an error can be made by The Chai Charitable Foundation or our financial institution.

Under this policy The Chai Charitable Foundation will endeavour to refund donations in accordance with the following principles:


  • If an error is made in making on line donation or if the donor changes their mind, we will honor all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.
  • Requests for refund can be sent by email, mail or fax:

Email: gift@chai.org.au

Mail: Fundraising, The Chai Charitable Foundation

23 Denman Ave St Kilda East VIC 3183

  • The Chai Charitable Foundation will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at The Chai Charitable Foundation’s discretion
  • If an amount is adjusted by The Chai Charitable Foundation, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation
  • The Chai Charitable Foundation reserves the right to pass any refund transaction charged onto the donor
  • Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
  • Should an error be made by The Chai Charitable Foundation or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.